Effective Date: 7/3/2025

Vsteks.com (“VSTeks”) is dedicated to protecting privacy and is transparent about how user information is collected, used, and secured when you use its VoIP services and website.

1. Information Collected

Various types of personal information are collected based on user interaction with VSTeks’ services. This includes:

  • Identity Data: Information provided during account creation, such as name and contact details.
  • Contact Information: Email, phone number, and physical address.
  • Billing Information: Payment details for processing transactions.
  • Service Usage Data: Data on how you use VSTeks’ VoIP services, including call and message history.
  • Website Usage Data: Information collected automatically through cookies and similar technologies when you visit the website.
  • Information from Third Parties: Data received from third parties to improve understanding of user needs.

2. How Information Is Used

Information is used for several purposes, such as:

  • Providing Services: Delivering the VoIP services requested, including account management and support.
  • Improving Services: Analyzing usage data and feedback to enhance services.
  • Marketing & Communication: Sending important updates and promotional offers (with consent).
  • Fulfilling Legal & Compliance Obligations: Adhering to legal requirements and preventing fraud.
  • Analytics: Analyzing user interaction to optimize operations.

3. Sharing Information

Information may be shared in specific situations:

  • Service Providers: With third parties who perform services for VSTeks, like payment processing and technical support.
  • Legal & Regulatory Compliance: When required by law or to protect rights and safety.
  • Business Transactions: In case of a merger or acquisition.

4. Data Retention

Personal information is kept as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Data is securely removed after this period.

5. Data Security

Safeguards are used to protect information from unauthorized access or disclosure. However, complete security cannot be guaranteed.

6. User Rights

Based on location, users may have rights concerning their personal information, including:

  • Accessing & Updating Information: The right to access and modify data.
  • Opting Out of Communications: The ability to unsubscribe from account notification messages.
  • Data Protection Rights: Rights to access, correct, or delete data, and to object to processing.

7. Cookies and Tracking Technologies

Cookies and similar technologies are utilized for user experience and usage tracking.

8. Policy Updates

This policy may be updated to reflect changes in practices or legal requirements, with notification of material changes.

9. Contact Information

For questions about this policy or data practices, contact VSTeks at support@vsteks.com.